Frequently asked questions

Activity

Simply put, the total activity in the box is measured like a motion detector for all the time the camera has detected that there is a horse in the box.
The more activity, the higher the activity measure.
This is divided by the total time that the horse has been in the box and is compared with the average for the last 30 days.

The %-digit in the right corner is a good place to look every time you open the app. It shows how active your horse has been in the last period (night, day or 24 h depending on the selected period).
The figure constantly compares with the average for the last 30 days.
100% = as much activity as the average for the last 30 periods (night, day or 24 h).
More than 100% = More movement than the last 30 periods.
Less than 100% = less movement than the last 30 periods.
The more deviant the activity measure, the more it changes color. Small deviations are shown in yellow and larger deviations are shown in red. In the monthly view in the calendar in the app, you can get an overview of how the activity level has been over a longer period by the days getting different colors based on the activity level.

General

Short and technical answer: Artificial Intelligence with image recognition and machine learning. A little longer and less technical answer: The camera sees when your horse is in the box. When the horse moves, the movement and behavior are registered. The more it moves, the higher the activity. Every second, value is saved for which movements and behaviors happen in the box. The longer the time passes, Videquus will learn more about the typical values of this specific horse. Videquus then compares ongoing activity levels with normal values. The normal values are updated once per day. They are based on the last 10- 30 days when the camera has detected a horse in the box.

It is different for each horse and depends on how much the activity level differs from the normal for the horse in question. Videquus always saves a normal value based on the last 10-30 days. There are then two different levels of events that are recorded: Level 1: When the activity level exceeds that level, a movie starts recording. The video ends when the activity level goes below a certain level again. Level 2: When the activity level goes above or below that level, an alarm is generated in the form of a phone call to the mobile number that has been registered in the app. TIP: In settings, you can adjust the sensitivity. That is if you want more or fewer video clips or longer or shorter video clips. The disadvantage of having long and many video clips is that it consumes more data traffic and you may need to buy extra data traffic. For the alarm, you can regulate whether you want alarms more often or less often.

Mounting

Download assembly instructions and watch an assembly video here. For Videquus to work and get to know your horse, it is very important that it is mounted correctly. The camera analyzes everything that is seen in the image, which makes it extra important that it only films what is relevant. Follow these guidelines for best results:
  • The picture should cover the entire horse's box.
  • The image should contain as little as possible of the environment outside the horse's box, preferably nothing.
  • The IR lamp should point towards the center of the box. If a part of the box is darker, you should redirect the IR lamp to the darker part.
  • Make sure that no moving objects are in the way of the camera.
  • Remove any cobwebs in front of the camera.
  • Clean the camera lens if it is dirty.
  • If possible, try to find a position on the camera where the horse is not too close to the camera and covers the whole picture when it is in the corner closest to the camera.
  • For the safety of your horse, mount the camera so that the horse cannot access it.
  If you are unsure if your camera is positioned correctly, follow these steps:
  1. Compare 1-2 nights results regarding how long the camera says that the horse has been in the box against reality. Use the function 24h recap to see reality in a smooth way. You can also see if the events "Horse goes into box" and "Horse goes out of box" correspond to the reality regarding the time. If it is correct within 5-10 minute intervals, the camera fits well enough. If not, move on to point two.
  2. Look through 24h recap and examine the following:
  • Are there positions in the box where it is more difficult to see the horse?
  • Are there areas in the picture where another horse can be seen or parts of the stable passage?
  • Is there anything else in the image that may interfere with the analysis (cobwebs, loose objects moving by the wind, etc.)
  • After correcting any discoveries from point 2, compare 1-2 nights according to point 1 again.
If it's still not better, contact support for tips and advice.

Other

No, Videquus just knows it is one horse in the box. It does not see a difference between different horses.

Yes, if the area isn't too big. The camera is adapted to monitor a space as large as a box. But the higher the camera can be mounted, the more surface it covers. However, the IR lamp which makes it possible to guard in the dark covers a more limited area. Therefore, in the dark, the area will not be as large as when it is light. The StableGuard is best suited for this. The Horse- and FoalGuard are designed to monitor a horse and loses its intelligent function if it monitors several horses at the same time. Please note, however, that the StableGuard only provides 48 hours of the 24h recap.

Yes, but the Videquus Horse- and FoalGuard are designed to monitor a horse in a box. It loses its knowledge regarding the specific horse if more horses are seen in the picture. It may therefore be necessary to switch off the alarm function in these cases. The stable guard is a cheaper option for monitoring multiple boxes. Please note, however, that the StableGuard only provides 48 hours of the 24h recap.

Videquus will not notice that it is a new horse. However, it will immediately start registering the activity level for the new horse. It can have one or more of the following consequences:
  • More video clips are generated if the new horse is more active.
  • Fewer video clips are generated if the new horse is less active.
  • More alarms are generated if the new horse is significantly more active.
  • Fewer alarms are generated if the new horse is significantly less active.
The normal value will always start to be affected, which means that the algorithms for what generates events and alarms will gradually start to adapt to the new horse.

Settings

Go to Profile and select the camera you want to rename. Click on the name to get to the settings where you can edit settings and rename the camera.

Go to Profile and select the camera you want to change the sensitivity of the video clips on.
Click on the horse's name to navigate to the place where you can change the sensitivity and also the alarm sensitivity. The settings determine both how many movie clips are saved and how long they should be.
The disadvantage of having long and many video clips is that it consumes more data traffic and you may need to buy extra data traffic.

Go to Profile and look at the connection indication at the top right. However, this is only an indication. You can also look at the bottom of the camera itself where there is a LED indicator. If it is green, the camera is connected properly. If you experience problems with the live function or 24h recap, it may be because the connection is not good enough. If you have a router, make sure there is a 4G (or 5G) connection. If you have your own WiFi, make sure there is a strong enough signal where the camera is mounted.

Subscription

There is a two-month notice period on all subscriptions. Let us know info@videquus.se, via the chat function in the app or on the button on the page where you manage your subscriptions when you want to end one or more subscriptions. If you have several, you can cancel a subscription but keep others. From the date of the notice, you have 2 months to return the equipment to us. In the meantime, it can of course be used as usual. The customer pays the shipping cost, and the package is sent to: Att: Videquus AB Nordamark AB Industrigatan 5 541 57 Skövde, Sweden Phone: +46 736966145 Mail: Info@nordamark.se When the equipment is available to you, your subscription is terminated, you are removed as a customer and the auto payments are stopped.

Yes! The easiest way is to choose an email and a password that you can share. This allows multiple people to log in to the same account.
If you still want an extra account for the same camera/cameras, then the support fixes it for SEK 45 extra/month per extra user.

Click "Manage subscriptions" under "Other settings" on the "Profile page" in the app. Then your customer page opens up. It has the same login information as the Videquus app. On the overview of your orders, press "upgrade or downgrade". Once you have selected your new subscription, your amount will be adjusted from the next monthly draw. Note that if you have multiple subscriptions and only up - or downgrades one or a number of them you have to choose a total number of subscriptions where the choices for the number of subscriptions per subscription type are made.

Yes! You can pause your subscription for up to 3 months/year. Then your account will be temporarily closed and no payments will be made until either 3 months have passed or you have started the account again on your customer page. All history in the app is saved and is there when you reactivate the account. If you already have prepaid for a longer period, the date of renewal is postponed until the time you pause the subscription.

Sure! All cameras are equally smart. If you upgrade or downgrade your camera, your new subscription will start at the next monthly payment, when the amount will also be adjusted.

The fee makes it possible to bring home a super-smart camera that will help you in horse life. They watch over your or your horses day and night so you can feel safe. The start-up fee includes all sets of accounts and such, that make it possible for the camera to be completely adapted to your horse.
  • The fee also includes the camera equipment.
  • Accounts are created for you and your horse to be able to learn exactly your horse's behavior.
  • Alarms and event calculations are completely adapted to your particular horse.

If you have followed all the instructions and meet the conditions below and still have not received an alarm within the period 5h - 15min before foaling, and are not happy with Videquus you have the right to receive the entire entry fee refunded. Money-back guarantee: Conditions
  • Mounted and verified camera placement for at least 1 month before actual foaling.
  • Verified camera placement = send verification signal to us via the button in the app, get notification from us that the camera's position and AI results are approved.
  • Stable Internet connection throughout the period
  • Stable coverage between router and camera
You can check the last two points by confirming that the live function works regularly and that the 24h recap has been saved when you go back and look .

The alarm

The alarm is a phone call that dials the number or numbers registered in the app. An automatic voice indicates that Videquus has detected a deviating activity. You should open the Videquus app to see what happened and if any action needs to be taken. An "alarm" is a call to one or more specified mobile numbers in the app. If you enter more than one number, they will be called at the same time in the event of an alarm. The first time this happens, it can be smart to save the number as a contact or enter +46 76 519 40 04 as a contact in advance.

Yes! Go to Profile and select edit on the horse you want to turn off the alarm for, and navigate to the option to turn off the alarm.

Go to Profile and select the camera you want to change the sensitivity on. Click on the horse's name and edit to navigate to the place where you can change the sensitivity, ie if you want more or fewer alarms.

Yes, if you use the FoalGuard. The subscription HorseGuard could in theory give an alarm before foaling if the behavior deviates sufficiently, but this happens very rarely. The StableGuard subscription never generates alarms.

It may depend on different things but most likely is that the normal value for your camera is not set correctly based on the existing situation in the box. This may be due to the fact that there has been another horse in the box in recent months, that the camera's lens has been covered in dirt or that the camera's position has been moved in some way.

Alarms are generated when Videquus has detected an atypical event. An atypical event means that the activity level that has been registered in the box is either unusually high in relation to what is normal for the horse in question. Normally based on the last 30 days filmed with the same camera. Note that the camera needs to get to know your horse's activity level before it alarms and therefore the alarm is off for the first 14 days. For subscription, FoalGuard applies to several other criteria to generate alarms that are especially suited to the tone behaves before foaling.

Hopefully, because your horse behaves completely normally and feels good! It may also be that the camera does not think the same things are different from you. Of course, you are always right there and know your horse best! Videquus wants to learn and get better. If you have seen events that you think should have generated an alarm but did not do so, you should therefore contact support and announce the time for the event and why you think it should have sounded the alarm. It helps us to improve the function.

The alarm is generated when the activity level is very different from what is normal, read more under "Which events give alarms?". Peaks in the motion graph do not necessarily mean that the horse has behaved abnormally enough and in that case, no alarm is generated.

The Foal Alarm

If you have followed all the instructions and meet the conditions below and still have not received an alarm within the period 5h - 15min before foaling, and are not happy with Videquus you have the right to receive the entire entry fee refunded. Money-back guarantee: Conditions
  • Mounted and verified camera placement for at least 1 month before actual foaling.
  • Verified camera placement = send verification signal to us via the button in the app, get notification from us that the camera's position and AI results are approved.
  • Stable Internet connection throughout the period
  • Stable coverage between router and camera
You can check the last two points by confirming that the live function works regularly and that the 24h recap has been saved when you go back and look .

The alarm goes off when a behavior indicating that foaling is in progress is detected. There are several advanced algorithms that work together at the same time. The algorithms calculate different values of the mare's behavior and analyze in real time if indications that foaling is approaching appear. Just like the HorseGuard, an "alarm" is a call to one or more specified mobile numbers in the app. If you enter more than one number, they will be called at the same time in the event of an alarm. The first time this happens, it can be smart to save the number as a contact or enter +46 76 519 40 04 as a contact in advance. You can expect an alarm 5 h - 15 min before foaling. After an alarm, the alarm is snoozed for 4 hours and 45 minutes. During that time, it is your own responsibility to watch manually.

The most important thing is that the camera is mounted correctly. Read the installation instructions carefully.

Routines provide better conditions. The more standardized the horse's day is the period before foaling, the more accurate the alarm will be. If it is possible to make inlets and outlets as well as feeding at approximately the same time every day, it will create better conditions for the alarm to come at the right time and for there to be few false alarms.

You should regularly ensure that the live function works and that the whole day in a replay is saved. It shows that the internetthe connection is stable.

You should also regularly check a that the camera's information about when the horse enters the box, lays down, etc. registered corresponds to reality.

When the foal has arrived, end the foal alarm. If this is not done, you will get a lot of alarms when there are now two horses in the box. To end the foal alarm, click on the "End foal watch" button at the top left of the app. You will then be automatically downgraded to Horse Guard. Do you want:
  1. switch to StableGuard, pause or end the subscription completely? You do this easily on your customer page on videquus.se.
  2. restart FoalGuard to a new mare? Contact us at info@videquus.se, and we will help you!

Absolutely! However, in order for a 95% chance of receiving the alarm, and for our money-back guarantee to apply, the same mare must be monitored for 1 month before actual foaling. If two mares are to foal at intervals of more than 1 month, it works just as well as for one mare. Even if the mares are foaling closer than that, you can use the same camera for mare number 2. The only thing that happens is that we can not provide the guarantees we make for 1 month of the same horse. On the other hand, there is a great chance that the FoalGuard alarms and works well even if it has monitored the mare for a shorter time than 1 month. For less than 10 days before the expected foaling, however, the chances of getting a correct alarm are not especially big.

All horses behave differently before foaling. Our alarm algorithms are designed to be able to detect the foal with the highest possible precision 15 minutes - 5 hours before it occurs. However, it is quite possible that your horse exhibits behaviors that are reminiscent of a "pre-foaling behavior" at other times than the day of foaling. This means that the camera may give a false alarm on one or more occasions. If you get many false alarms, we recommend that you contact customer support to check if something can be changed regarding mounting or settings.

The movement graph

The graph shows the activity level in the box that the camera has registered. It thus gives a clear picture of what happened in the box and is the obvious place to look every time you open Videquus! By comparing the activity level of your horse between different nights and days, you get a valuable picture of your horse's behavior when you are not there. You will quickly learn to see any deviations and differences yourself that can provide information about how your horse is doing. You can scroll forward and backward in time by swiping your finger on the graph. NOTE! If you have the StableGuard, you can only go back 48 hours in the graph.

The alarm is generated when the activity level is very different from what is normal, read more under "Which events give alarms?". Peaks in the motion graph do not necessarily mean that the horse has behaved abnormally enough and in that case, no alarm is generated.

Troubleshooting

The most common reason why something is not working properly is that there is a problem with the internet connection. Either it is generally bad connection where the router is located or the operator has a temporary problem. Go to the troubleshooting guide and follow the instructions there to do what you can to get a good enough internet connection. If it is not possible to get a connection, there are still some alternatives: 1. Do you have an existing WiFi in any nearby building? Investigate options to amplify that signal so that it reaches the stable. 2. Do you know that any particular operator works better than any other? In this case, you can buy your own SIM card from that operator with data traffic (at least 5 GB/month). Always contact support when you intend to do this because we need to send you a new router. You will of course receive a lower price per month if you pay for a SIM card from another operator.

Follow our simple troubleshooting guide if something does not work properly. You can also read and download the entire manual here.
 
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